Order & Account Questions
I placed an order, but did not receive a confirmation email. What should I do?
Order confirmation emails are sent automatically after checkout. Occasionally, these messages may be filtered into spam or promotions folders.
Please check these folders first. If you are still unable to locate your confirmation, contact our support team at contact@neobiologyresearch.com, and we will be happy to assist you.
How long does order processing and shipping take?
Orders are processed Monday through Friday, excluding holidays. Most orders are prepared and shipped within 24–48 business hours after payment has been received and confirmed.
Shipping transit times vary depending on destination and carrier services.
How can I check the status of my order?
Once your order has shipped, a tracking confirmation email will be sent to the email address provided at checkout.
You may monitor shipment progress using the tracking link included in that email. Please remember to check spam or promotions folders if the message is not visible in your inbox.
Can I modify my order after it has been placed?
If you need to make changes, please contact us as soon as possible.
Orders that have already been processed or shipped cannot be modified. Customers are responsible for ensuring shipping information is accurate at checkout, as Neo Biology Research cannot assume liability for delivery issues resulting from incorrect addresses.
Shipping Information
Do you ship to P.O. Boxes?
Yes. Orders may be shipped to verified P.O. Box addresses where carrier services permit delivery.
Where do you ship?
At this time, Neo Biology Research ships within the United States only.
Shipping availability may expand in the future. Updates will be announced through our website or mailing list.
Is a signature required for delivery?
Orders exceeding a specified value threshold may require an adult signature upon delivery to ensure secure receipt.
Payments & Returns
What payment methods are accepted?
We currently accept approved electronic payment methods, including bank transfer, Zelle, Wise, Cryptocurrency payments via supported processors
Available payment options are displayed during checkout.
What is your refund and return policy?
Due to the nature of laboratory research materials, all sales are final.
Returns and refunds are not accepted once an order has been processed or shipped. If an issue occurs during transit, please contact support so we may review the situation.
Research Product Information
Are your products legal to purchase?
Products offered by Neo Biology Research are supplied strictly for laboratory research purposes. They are not approved by the FDA for medical, diagnostic, therapeutic, or consumer use.
Purchasers are responsible for ensuring compliance with all applicable local, state, and federal regulations.
What are your research products used for?
All materials supplied by Neo Biology Research are intended exclusively for in-vitro laboratory research.
We do not provide guidance regarding human or animal use, administration, or dosing under any circumstances.
How do you ensure product quality?
Neo Biology Research prioritizes sourcing consistency and analytical verification. Each production batch undergoes independent analytical testing, and batch-specific Certificates of Analysis (COAs) are made available for verification.
How should research materials be stored?
Storage conditions may vary by material. Researchers should follow appropriate laboratory handling and storage practices consistent with professional research environments.
Recommended storage information may be provided within product documentation when applicable.
What is the shelf life of research materials?
When stored under appropriate laboratory conditions, most lyophilized research materials maintain stability for extended periods. Researchers should reference batch documentation and follow established laboratory storage standards.
Support & Contact
How can I contact customer support?
If your question is not addressed here, please contact us at:
📧 contact@neobiologyresearch.com
or submit an inquiry through our website contact form.
Our team will respond as soon as possible.